Universal Engineering Sciences

  • IT Specialist

    Job Locations US-FL-Jacksonville
    Job Post Information* : Posted Date 2 months ago(4/17/2018 4:24 PM)
    ID
    2018-1401
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Universal Engineering Sciences is the largest family owned business of it's kind in the nation! Building Inspection Services is just one of the many Engineering Services we offer. We also provide materials testing, threshold inspection, environmental and geotechnical services, drilling services and more! We have an excellent benefits package that includes medical, dental, 401k match, company vehicle, and much more. Come join the UES family!

    This position will be based in the Jacksonville Office. Applicant should be a resident of Jacksonville.

     

    Responsibilities

    • Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.

    • Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to equipment acquisitions.

    • Primary responsibility is user support and customer service. Be present and visible at the Help Desk and available to users requiring technical assistance.

    • Respond to questions from callers with technology problems in offices, training rooms, and remote locations; assist in person or by phone with level 1 and level 2 situations.

    • Assist with the fundamental operation of commonly used software, hardware, and other equipment.

    • Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software.

    • Accept general responsibility for the user technical support issues.

    • Attend all Help Desk training sessions.

    • Become familiar with available help resources; stay updated on technology changes or problems.

    • Train and assist staff in using hardware and software efficiently

    • Troubleshoot any routine problems that staff cannot fix on their own, such as a problem with the printer or a computer

    This position will be based in the Jacksonville Office. Applicant should be a resident of Jacksonville.

    Qualifications

     

    • To perform the job successfully, an individual should demonstrate the following competencies:

    • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.Technical

    • Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

    • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    • Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

    • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

     

     

    This position will be based in the Jacksonville Office. Applicant should be a resident of Jacksonville.

     

     

    EEO STATEMENT

    EEO/AA/Disability/Veteran Universal Engineering Sciences is a Drug-Free Workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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